{"id":"315c6ca4-8b5c-4203-b2fa-ce0979ada78d","title":"Customer Operations Systems: Command Center — Reporting, Priorities, and Alignment","description":"Customer Operations Systems: Command Center — Reporting, Priorities, and Alignment is aimed at specialists and managers aged 25–44 who need a structured upgrade they can apply quickly at work. Across 7 lessons and about 15 hours, the course focuses on course orientation and outcomes, model setup, and tools, setup, and environment; the capstone is a pricing calculator built with unit economics sheets and process maps.","contentLanguage":"en","coverUrl":null,"createdAt":"2026-05-26T07:51:18.115Z","updatedAt":"2026-05-26T07:51:18.149Z","durationSeconds":54000,"authorId":"db9e0cfc-ccd9-4cb4-89e3-abeccb4be16c","rating":4.5,"reviewCount":20,"expectedLessonsCount":7,"trailerUrl":null,"faq":[{"answer":"No prior experience is required. The first lessons create a clear ramp-up before the course moves into applied work.","question":"Do I need prior experience?"},{"answer":"A comfortable pace is 3–5 hours per week. In total, the course includes 7 lessons and about 15 hours of guided work.","question":"How much time should I set aside each week?"},{"answer":"You will finish with a pricing calculator plus reusable materials built around unit economics sheets and process maps.","question":"What will I finish the course with?"}],"learningOutcomes":null,"requirements":null,"levels":["advanced"],"firstLessonFreePreviewEnabled":false,"certificateEnabled":true,"isPlatformCourse":false,"pricingTiers":[{"id":"standard","name":"Standard","price":109,"features":[],"highlighted":true}],"minPricingTierPrice":109,"bonuses":[],"status":"READY","archivedAt":null,"categoryId":"be4b14e3-8d40-4acf-a8c5-0ccb2f17b6c8","lessons":[{"id":"526bcb40-dd88-4d92-b687-3408791ba9c6","title":"Customer Operations Systems: Command Center — Reporting, Priorities, and Alignment — course orientation and outcomes","description":"Lesson 1 of 7 in Customer Operations Systems: Command Center — Reporting, Priorities, and Alignment: work through course orientation and outcomes and convert the result into a reusable part of the final pricing calculator using unit economics sheets and process maps.","videoUrl":null,"videoFileName":null,"duration":7715,"position":0,"createdAt":"2026-05-26T07:51:18.115Z","updatedAt":"2026-05-26T07:51:18.115Z","courseId":"315c6ca4-8b5c-4203-b2fa-ce0979ada78d","attachments":null,"dripDelayDays":null,"isFreePreview":false,"previewStartSeconds":0,"previewEndSeconds":null,"prerequisiteId":null,"unlockAt":null,"availablePricingTierIds":null},{"id":"3d8e59d5-9f5f-47fc-88a9-21319a93260c","title":"Customer Operations Systems: Command Center — Reporting, Priorities, and Alignment — model setup","description":"Lesson 2 of 7 in Customer Operations Systems: Command Center — Reporting, Priorities, and Alignment: work through model setup and convert the result into a reusable part of the final pricing calculator using unit economics sheets and process maps.","videoUrl":null,"videoFileName":null,"duration":7715,"position":1,"createdAt":"2026-05-26T07:51:18.115Z","updatedAt":"2026-05-26T07:51:18.115Z","courseId":"315c6ca4-8b5c-4203-b2fa-ce0979ada78d","attachments":null,"dripDelayDays":null,"isFreePreview":false,"previewStartSeconds":0,"previewEndSeconds":null,"prerequisiteId":null,"unlockAt":null,"availablePricingTierIds":null},{"id":"dc8c10da-57a4-49b4-9099-36acf5be2872","title":"Customer Operations Systems: Command Center — Reporting, Priorities, and Alignment — tools, setup, and environment","description":"Lesson 3 of 7 in Customer Operations Systems: Command Center — Reporting, Priorities, and Alignment: work through tools, setup, and environment and convert the result into a reusable part of the final pricing calculator using unit economics sheets and process maps.","videoUrl":null,"videoFileName":null,"duration":7714,"position":2,"createdAt":"2026-05-26T07:51:18.115Z","updatedAt":"2026-05-26T07:51:18.115Z","courseId":"315c6ca4-8b5c-4203-b2fa-ce0979ada78d","attachments":null,"dripDelayDays":null,"isFreePreview":false,"previewStartSeconds":0,"previewEndSeconds":null,"prerequisiteId":null,"unlockAt":null,"availablePricingTierIds":null},{"id":"f4927236-5e04-4dce-8d40-3dab83e9fb91","title":"Customer Operations Systems: Command Center — Reporting, Priorities, and Alignment — pricing logic","description":"Lesson 4 of 7 in Customer Operations Systems: Command Center — Reporting, Priorities, and Alignment: work through pricing logic and convert the result into a reusable part of the final pricing calculator using unit economics sheets and process maps.","videoUrl":null,"videoFileName":null,"duration":7714,"position":3,"createdAt":"2026-05-26T07:51:18.115Z","updatedAt":"2026-05-26T07:51:18.115Z","courseId":"315c6ca4-8b5c-4203-b2fa-ce0979ada78d","attachments":null,"dripDelayDays":null,"isFreePreview":false,"previewStartSeconds":0,"previewEndSeconds":null,"prerequisiteId":null,"unlockAt":null,"availablePricingTierIds":null},{"id":"48d46124-ef2a-4ea0-a296-82a91ed31f6a","title":"Customer Operations Systems: Command Center — Reporting, Priorities, and Alignment — operating cadence","description":"Lesson 5 of 7 in Customer Operations Systems: Command Center — Reporting, Priorities, and Alignment: work through operating cadence and convert the result into a reusable part of the final pricing calculator using unit economics sheets and process maps.","videoUrl":null,"videoFileName":null,"duration":7714,"position":4,"createdAt":"2026-05-26T07:51:18.115Z","updatedAt":"2026-05-26T07:51:18.115Z","courseId":"315c6ca4-8b5c-4203-b2fa-ce0979ada78d","attachments":null,"dripDelayDays":null,"isFreePreview":false,"previewStartSeconds":0,"previewEndSeconds":null,"prerequisiteId":null,"unlockAt":null,"availablePricingTierIds":null},{"id":"3bc1a25f-5f32-4f1a-8135-a0bd4a9d34d5","title":"Customer Operations Systems: Command Center — Reporting, Priorities, and Alignment — measurement and optimization","description":"Lesson 6 of 7 in Customer Operations Systems: Command Center — Reporting, Priorities, and Alignment: work through measurement and optimization and convert the result into a reusable part of the final pricing calculator using unit economics sheets and process maps.","videoUrl":null,"videoFileName":null,"duration":7714,"position":5,"createdAt":"2026-05-26T07:51:18.115Z","updatedAt":"2026-05-26T07:51:18.115Z","courseId":"315c6ca4-8b5c-4203-b2fa-ce0979ada78d","attachments":null,"dripDelayDays":null,"isFreePreview":false,"previewStartSeconds":0,"previewEndSeconds":null,"prerequisiteId":null,"unlockAt":null,"availablePricingTierIds":null},{"id":"3fdd1d92-a6cf-4158-8916-5f08feeabc63","title":"Customer Operations Systems: Command Center — Reporting, Priorities, and Alignment — guided cases and practice","description":"Lesson 7 of 7 in Customer Operations Systems: Command Center — Reporting, Priorities, and Alignment: work through guided cases and practice and convert the result into a reusable part of the final pricing calculator using unit economics sheets and process maps.","videoUrl":null,"videoFileName":null,"duration":7714,"position":6,"createdAt":"2026-05-26T07:51:18.115Z","updatedAt":"2026-05-26T07:51:18.115Z","courseId":"315c6ca4-8b5c-4203-b2fa-ce0979ada78d","attachments":null,"dripDelayDays":null,"isFreePreview":false,"previewStartSeconds":0,"previewEndSeconds":null,"prerequisiteId":null,"unlockAt":null,"availablePricingTierIds":null}],"author":{"id":"db9e0cfc-ccd9-4cb4-89e3-abeccb4be16c","name":"Andrew Sullivan","avatarUrl":null,"bio":null,"socialLinks":null,"isPlatformRepresentative":false},"hasTeamOffer":false,"teamOfferSummary":null}