{"id":"1f4cf37f-8611-4552-ad6a-0cdeae33e5d7","title":"Process Improvement and SOP Design: Residency — Skill Practice with Business Cases","description":"Process Improvement and SOP Design: Residency — Skill Practice with Business Cases is built for career starters and switchers aged 25–34 who want a concrete, portfolio-ready result rather than abstract theory. Across 8 lessons and about 17 hours, the course focuses on course orientation and outcomes, foundations and working vocabulary, and 1:1s and feedback; the capstone is a stakeholder playbook built with decision memos and meeting templates.","contentLanguage":"en","coverUrl":null,"createdAt":"2026-05-26T07:49:27.689Z","updatedAt":"2026-05-26T07:49:27.726Z","durationSeconds":61200,"authorId":"adad693d-f47c-45e4-baeb-1b7e26643b3e","rating":4.384615384615385,"reviewCount":13,"expectedLessonsCount":8,"trailerUrl":null,"faq":[{"answer":"No prior experience is required. The first lessons create a clear ramp-up before the course moves into applied work.","question":"Do I need prior experience?"},{"answer":"A comfortable pace is 3–5 hours per week. In total, the course includes 8 lessons and about 17 hours of guided work.","question":"How much time should I set aside each week?"},{"answer":"You will finish with a stakeholder playbook plus reusable materials built around decision memos and meeting templates.","question":"What will I finish the course with?"}],"learningOutcomes":null,"requirements":null,"levels":["advanced"],"firstLessonFreePreviewEnabled":false,"certificateEnabled":true,"isPlatformCourse":false,"pricingTiers":[{"id":"standard","name":"Standard","price":59,"features":[],"highlighted":true}],"minPricingTierPrice":59,"bonuses":[],"status":"READY","archivedAt":null,"categoryId":"5a915807-d742-49ae-a919-8754fe990d54","lessons":[{"id":"62040d68-a231-46f8-92ad-1d2be7a86446","title":"Process Improvement and SOP Design: Residency — Skill Practice with Business Cases — course orientation and outcomes","description":"Lesson 1 of 8 in Process Improvement and SOP Design: Residency — Skill Practice with Business Cases: work through course orientation and outcomes and convert the result into a reusable part of the final stakeholder playbook using decision memos and meeting templates.","videoUrl":null,"videoFileName":null,"duration":7650,"position":0,"createdAt":"2026-05-26T07:49:27.689Z","updatedAt":"2026-05-26T07:49:27.689Z","courseId":"1f4cf37f-8611-4552-ad6a-0cdeae33e5d7","attachments":null,"dripDelayDays":null,"isFreePreview":false,"previewStartSeconds":0,"previewEndSeconds":null,"prerequisiteId":null,"unlockAt":null,"availablePricingTierIds":null},{"id":"2af9d680-c7f1-4b6e-8574-0655434e2f5e","title":"Process Improvement and SOP Design: Residency — Skill Practice with Business Cases — foundations and working vocabulary","description":"Lesson 2 of 8 in Process Improvement and SOP Design: Residency — Skill Practice with Business Cases: work through foundations and working vocabulary and convert the result into a reusable part of the final stakeholder playbook using decision memos and meeting templates.","videoUrl":null,"videoFileName":null,"duration":7650,"position":1,"createdAt":"2026-05-26T07:49:27.689Z","updatedAt":"2026-05-26T07:49:27.689Z","courseId":"1f4cf37f-8611-4552-ad6a-0cdeae33e5d7","attachments":null,"dripDelayDays":null,"isFreePreview":false,"previewStartSeconds":0,"previewEndSeconds":null,"prerequisiteId":null,"unlockAt":null,"availablePricingTierIds":null},{"id":"ea37bd75-7ab8-4ab3-a9f5-f61334a577c9","title":"Process Improvement and SOP Design: Residency — Skill Practice with Business Cases — 1:1s and feedback","description":"Lesson 3 of 8 in Process Improvement and SOP Design: Residency — Skill Practice with Business Cases: work through 1:1s and feedback and convert the result into a reusable part of the final stakeholder playbook using decision memos and meeting templates.","videoUrl":null,"videoFileName":null,"duration":7650,"position":2,"createdAt":"2026-05-26T07:49:27.689Z","updatedAt":"2026-05-26T07:49:27.689Z","courseId":"1f4cf37f-8611-4552-ad6a-0cdeae33e5d7","attachments":null,"dripDelayDays":null,"isFreePreview":false,"previewStartSeconds":0,"previewEndSeconds":null,"prerequisiteId":null,"unlockAt":null,"availablePricingTierIds":null},{"id":"dd4ec103-a106-4768-a1d4-ad2f6641da97","title":"Process Improvement and SOP Design: Residency — Skill Practice with Business Cases — measurement and optimization","description":"Lesson 4 of 8 in Process Improvement and SOP Design: Residency — Skill Practice with Business Cases: work through measurement and optimization and convert the result into a reusable part of the final stakeholder playbook using decision memos and meeting templates.","videoUrl":null,"videoFileName":null,"duration":7650,"position":3,"createdAt":"2026-05-26T07:49:27.689Z","updatedAt":"2026-05-26T07:49:27.689Z","courseId":"1f4cf37f-8611-4552-ad6a-0cdeae33e5d7","attachments":null,"dripDelayDays":null,"isFreePreview":false,"previewStartSeconds":0,"previewEndSeconds":null,"prerequisiteId":null,"unlockAt":null,"availablePricingTierIds":null},{"id":"d211c540-28dc-4985-ab2e-f606c41f20e8","title":"Process Improvement and SOP Design: Residency — Skill Practice with Business Cases — portfolio packaging","description":"Lesson 5 of 8 in Process Improvement and SOP Design: Residency — Skill Practice with Business Cases: work through portfolio packaging and convert the result into a reusable part of the final stakeholder playbook using decision memos and meeting templates.","videoUrl":null,"videoFileName":null,"duration":7650,"position":4,"createdAt":"2026-05-26T07:49:27.689Z","updatedAt":"2026-05-26T07:49:27.689Z","courseId":"1f4cf37f-8611-4552-ad6a-0cdeae33e5d7","attachments":null,"dripDelayDays":null,"isFreePreview":false,"previewStartSeconds":0,"previewEndSeconds":null,"prerequisiteId":null,"unlockAt":null,"availablePricingTierIds":null},{"id":"3005e186-cd59-4bdc-bfaf-f323459c41be","title":"Process Improvement and SOP Design: Residency — Skill Practice with Business Cases — handoffs and documentation","description":"Lesson 6 of 8 in Process Improvement and SOP Design: Residency — Skill Practice with Business Cases: work through handoffs and documentation and convert the result into a reusable part of the final stakeholder playbook using decision memos and meeting templates.","videoUrl":null,"videoFileName":null,"duration":7650,"position":5,"createdAt":"2026-05-26T07:49:27.689Z","updatedAt":"2026-05-26T07:49:27.689Z","courseId":"1f4cf37f-8611-4552-ad6a-0cdeae33e5d7","attachments":null,"dripDelayDays":null,"isFreePreview":false,"previewStartSeconds":0,"previewEndSeconds":null,"prerequisiteId":null,"unlockAt":null,"availablePricingTierIds":null},{"id":"5fc30a96-b51c-4a49-b494-66098bf79a37","title":"Process Improvement and SOP Design: Residency — Skill Practice with Business Cases — meeting leadership","description":"Lesson 7 of 8 in Process Improvement and SOP Design: Residency — Skill Practice with Business Cases: work through meeting leadership and convert the result into a reusable part of the final stakeholder playbook using decision memos and meeting templates.","videoUrl":null,"videoFileName":null,"duration":7650,"position":6,"createdAt":"2026-05-26T07:49:27.689Z","updatedAt":"2026-05-26T07:49:27.689Z","courseId":"1f4cf37f-8611-4552-ad6a-0cdeae33e5d7","attachments":null,"dripDelayDays":null,"isFreePreview":false,"previewStartSeconds":0,"previewEndSeconds":null,"prerequisiteId":null,"unlockAt":null,"availablePricingTierIds":null},{"id":"06c86ab4-e1fd-4f91-a2a9-dc7e64bfbd6a","title":"Process Improvement and SOP Design: Residency — Skill Practice with Business Cases — team operating cadence","description":"Lesson 8 of 8 in Process Improvement and SOP Design: Residency — Skill Practice with Business Cases: work through team operating cadence and convert the result into a reusable part of the final stakeholder playbook using decision memos and meeting templates.","videoUrl":null,"videoFileName":null,"duration":7650,"position":7,"createdAt":"2026-05-26T07:49:27.689Z","updatedAt":"2026-05-26T07:49:27.689Z","courseId":"1f4cf37f-8611-4552-ad6a-0cdeae33e5d7","attachments":null,"dripDelayDays":null,"isFreePreview":false,"previewStartSeconds":0,"previewEndSeconds":null,"prerequisiteId":null,"unlockAt":null,"availablePricingTierIds":null}],"author":{"id":"adad693d-f47c-45e4-baeb-1b7e26643b3e","name":"Matthew Coleman","avatarUrl":"https://lernrise.com/public/avatars/teacher-avatars/en/e39ab8b2-d441-4292-b59c-a57a4ff7278b.webp","bio":null,"socialLinks":null,"isPlatformRepresentative":false},"hasTeamOffer":false,"teamOfferSummary":null}