{"id":"18bc01be-a315-4acb-803f-2000e84ff586","title":"Customer Operations Systems: Review Room — Skill Practice with Business Cases","description":"Customer Operations Systems: Review Room — Skill Practice with Business Cases is built for career starters and switchers aged 25–34 who want a concrete, portfolio-ready result rather than abstract theory. Across 7 lessons and about 15 hours, the course focuses on course orientation and outcomes, model setup, and cash and planning; the capstone is a profitability dashboard built with Excel and Sheets.","contentLanguage":"en","coverUrl":null,"createdAt":"2026-05-26T07:49:13.097Z","updatedAt":"2026-05-26T07:49:13.155Z","durationSeconds":54000,"authorId":"4b5e85df-3bdf-41c4-a793-83c7c5beb925","rating":4.285714285714286,"reviewCount":14,"expectedLessonsCount":7,"trailerUrl":null,"faq":[{"answer":"No prior experience is required. The first lessons create a clear ramp-up before the course moves into applied work.","question":"Do I need prior experience?"},{"answer":"A comfortable pace is 3–5 hours per week. In total, the course includes 7 lessons and about 15 hours of guided work.","question":"How much time should I set aside each week?"},{"answer":"You will finish with a profitability dashboard plus reusable materials built around Excel and Sheets.","question":"What will I finish the course with?"}],"learningOutcomes":null,"requirements":null,"levels":["advanced"],"firstLessonFreePreviewEnabled":false,"certificateEnabled":true,"isPlatformCourse":false,"pricingTiers":[{"id":"standard","name":"Standard","price":69,"features":[],"highlighted":true}],"minPricingTierPrice":69,"bonuses":[],"status":"READY","archivedAt":null,"categoryId":"be4b14e3-8d40-4acf-a8c5-0ccb2f17b6c8","lessons":[{"id":"a2b3c284-15f7-41da-83e3-c07c47b7d590","title":"Customer Operations Systems: Review Room — Skill Practice with Business Cases — course orientation and outcomes","description":"Lesson 1 of 7 in Customer Operations Systems: Review Room — Skill Practice with Business Cases: work through course orientation and outcomes and convert the result into a reusable part of the final profitability dashboard using Excel and Sheets.","videoUrl":null,"videoFileName":null,"duration":7715,"position":0,"createdAt":"2026-05-26T07:49:13.097Z","updatedAt":"2026-05-26T07:49:13.097Z","courseId":"18bc01be-a315-4acb-803f-2000e84ff586","attachments":null,"dripDelayDays":null,"isFreePreview":false,"previewStartSeconds":0,"previewEndSeconds":null,"prerequisiteId":null,"unlockAt":null,"availablePricingTierIds":null},{"id":"8086b800-98aa-483b-92ec-f52fb665919a","title":"Customer Operations Systems: Review Room — Skill Practice with Business Cases — model setup","description":"Lesson 2 of 7 in Customer Operations Systems: Review Room — Skill Practice with Business Cases: work through model setup and convert the result into a reusable part of the final profitability dashboard using Excel and Sheets.","videoUrl":null,"videoFileName":null,"duration":7715,"position":1,"createdAt":"2026-05-26T07:49:13.097Z","updatedAt":"2026-05-26T07:49:13.097Z","courseId":"18bc01be-a315-4acb-803f-2000e84ff586","attachments":null,"dripDelayDays":null,"isFreePreview":false,"previewStartSeconds":0,"previewEndSeconds":null,"prerequisiteId":null,"unlockAt":null,"availablePricingTierIds":null},{"id":"299a6742-651d-4213-a073-27d2a6a2f6e9","title":"Customer Operations Systems: Review Room — Skill Practice with Business Cases — cash and planning","description":"Lesson 3 of 7 in Customer Operations Systems: Review Room — Skill Practice with Business Cases: work through cash and planning and convert the result into a reusable part of the final profitability dashboard using Excel and Sheets.","videoUrl":null,"videoFileName":null,"duration":7714,"position":2,"createdAt":"2026-05-26T07:49:13.097Z","updatedAt":"2026-05-26T07:49:13.097Z","courseId":"18bc01be-a315-4acb-803f-2000e84ff586","attachments":null,"dripDelayDays":null,"isFreePreview":false,"previewStartSeconds":0,"previewEndSeconds":null,"prerequisiteId":null,"unlockAt":null,"availablePricingTierIds":null},{"id":"a342999e-671a-4875-9b19-f347355dbc6a","title":"Customer Operations Systems: Review Room — Skill Practice with Business Cases — project build","description":"Lesson 4 of 7 in Customer Operations Systems: Review Room — Skill Practice with Business Cases: work through project build and convert the result into a reusable part of the final profitability dashboard using Excel and Sheets.","videoUrl":null,"videoFileName":null,"duration":7714,"position":3,"createdAt":"2026-05-26T07:49:13.097Z","updatedAt":"2026-05-26T07:49:13.097Z","courseId":"18bc01be-a315-4acb-803f-2000e84ff586","attachments":null,"dripDelayDays":null,"isFreePreview":false,"previewStartSeconds":0,"previewEndSeconds":null,"prerequisiteId":null,"unlockAt":null,"availablePricingTierIds":null},{"id":"edf08428-a37a-4d37-bb17-33eba2559b0d","title":"Customer Operations Systems: Review Room — Skill Practice with Business Cases — pricing logic","description":"Lesson 5 of 7 in Customer Operations Systems: Review Room — Skill Practice with Business Cases: work through pricing logic and convert the result into a reusable part of the final profitability dashboard using Excel and Sheets.","videoUrl":null,"videoFileName":null,"duration":7714,"position":4,"createdAt":"2026-05-26T07:49:13.097Z","updatedAt":"2026-05-26T07:49:13.097Z","courseId":"18bc01be-a315-4acb-803f-2000e84ff586","attachments":null,"dripDelayDays":null,"isFreePreview":false,"previewStartSeconds":0,"previewEndSeconds":null,"prerequisiteId":null,"unlockAt":null,"availablePricingTierIds":null},{"id":"42ac86f4-999e-4a78-b3e7-f5756c7827af","title":"Customer Operations Systems: Review Room — Skill Practice with Business Cases — guided cases and practice","description":"Lesson 6 of 7 in Customer Operations Systems: Review Room — Skill Practice with Business Cases: work through guided cases and practice and convert the result into a reusable part of the final profitability dashboard using Excel and Sheets.","videoUrl":null,"videoFileName":null,"duration":7714,"position":5,"createdAt":"2026-05-26T07:49:13.097Z","updatedAt":"2026-05-26T07:49:13.097Z","courseId":"18bc01be-a315-4acb-803f-2000e84ff586","attachments":null,"dripDelayDays":null,"isFreePreview":false,"previewStartSeconds":0,"previewEndSeconds":null,"prerequisiteId":null,"unlockAt":null,"availablePricingTierIds":null},{"id":"538f3164-77ba-422a-a3a2-ecca19683ad8","title":"Customer Operations Systems: Review Room — Skill Practice with Business Cases — handoffs and documentation","description":"Lesson 7 of 7 in Customer Operations Systems: Review Room — Skill Practice with Business Cases: work through handoffs and documentation and convert the result into a reusable part of the final profitability dashboard using Excel and Sheets.","videoUrl":null,"videoFileName":null,"duration":7714,"position":6,"createdAt":"2026-05-26T07:49:13.097Z","updatedAt":"2026-05-26T07:49:13.097Z","courseId":"18bc01be-a315-4acb-803f-2000e84ff586","attachments":null,"dripDelayDays":null,"isFreePreview":false,"previewStartSeconds":0,"previewEndSeconds":null,"prerequisiteId":null,"unlockAt":null,"availablePricingTierIds":null}],"author":{"id":"4b5e85df-3bdf-41c4-a793-83c7c5beb925","name":"Brian Brooks","avatarUrl":"https://lernrise.com/public/avatars/teacher-avatars/en/02d5a385-087b-4007-b838-de6fd6b041b1.webp","bio":null,"socialLinks":null,"isPlatformRepresentative":false},"hasTeamOffer":false,"teamOfferSummary":null}